MAPFRE ABRAXAS is a wholly owned subsidiary of Mapfre Asistencia Compañía Internacional de Seguros y Reaseguros, S.A. which forms part of the MAPFRE Group. Registered in England and Wales no: 02928787.
We have a number of innovative systems in place to ensure we meet our regulatory obligations and in turn assist our clients in meeting theirs:
- Needs and Demands System - a Web based system that takes your sales advisors through the ICOBs process. This step by step system provides easy and consistent adherence to a compliant sales process and the ability to monitor progress.
- Web based Training - unique in the market this system takes sales staff through bespoke product training modules tailored to the requirements of your business. It allows you to produce reports, reminders, and assists in the training and competence of staff.
- Complaints Database - another web-based system, it is designed to record all complaints received and produces the necessary data to assist in the completion of reports.
- Treating Customers Fairly - we pride ourselves in offering a consistent level of service to all our customers and provide a suite of reports to assist them in monitoring sales figures, cancellations, claims and complaints. This provides clients with the security they need to ensure their customers are receiving the correct level of service and indicates where there is room for improvement.