Dealer satisfaction survey results now in
In order to ensure we continue to develop the products, support and services we offer our dealers we conduct an annual satisfaction survey in December each year and the 2011 results are now in.
The headline results show that 92.3% of our dealer partners feel that they have an insurance product range from MAPFRE ABRAXAS that reflects their business needs. At MAPFRE ABRAXAS we offer our dealers a full range of GAP products as well as MOT insurance, Tyre & Wheel cover and Mishap insurance and the breadth of our offering certainly appears to be hitting the mark.
We’re also very pleased with the success of our Training Academy as the survey showed that 72.3% of our dealers are now utilising this added value service. It shows that what we have developed over the last 12 months in terms of training is working for dealers and the feedback we are getting is very positive.
The results also showed that MAPFRE ABRAXAS has performed strongly both in terms of its Head Office and Field Team service. 92.9% of dealers said they were able to contact the right person at our Head Office to deal with their query and 91.1% said the same person was able to deal with their query through to a suitable conclusion.
Our Field Team performed well with 95.3% of dealers giving them a 5 or 4 star rating overall (5 being the maximum).
Nancy Rignall, Head of MAPFRE ABRAXAS commenting on the survey results said “It’s vital that we ask our dealers on a regular basis how we’re performing as a partner. The 2011 results are very pleasing across all aspects of product, service and support so it’s good to know we’re getting things right for our dealers. That said, we won’t be getting complacent and will act on all of the feedback we get so we can strive to improve our dealer satisfaction even further.”
To contact MAPFRE ABRAXAS to find out more about our products, service and support please call 0845 1368430, email us at contactus@mapfreabraxas.com or visit us online at www.mapfreabraxas.co.uk
Source: MAPFRE ABRAXAS Dealer Satisfaction Survey 2011