Complaints Report

Abraxas Insurance Administration Services Complaints Report

Name: Abraxas Insurance Administration Services Ltd

Period covered in this report: 1 January 2021 to 30 June 2021

Number of complaints opened 537
Number of complaints closed 647
Percentage closed within 3 days 3.55%
Percentage closed after 3 days but within 8 weeks 49.45%
Percentage upheld 51.46%
Main cause of complaints opened General admin/customer service